We currently provide delivery to selected areas across Melbourne, surrounding metropolitan areas, and selected regional areas of Victoria.

Delivery availability is determined by postcode. Customers can enter their postcode during checkout to confirm whether delivery is available to their address.

If your postcode is outside our current delivery area, the website may not provide a delivery option. If you require delivery to an area not currently covered, please contact us and we will advise whether delivery can be arranged.

Additional delivery charges may apply for locations outside our standard delivery area where delivery has been separately agreed with the customer.

Orders are generally processed during our normal business hours.

We aim to process orders as soon as reasonably possible after payment has been successfully received.

Orders may be delayed if:

• the product is temporarily out of stock;
• additional information is required from the customer;
• there is an issue with payment; or
• circumstances outside our reasonable control affect processing or delivery.

If there is a significant delay, we will contact you using the contact details provided with your order.

Delivery timeframes may vary depending on the delivery location, product availability and delivery schedule.

For locations outside metropolitan Melbourne, delivery may take longer.

Delivery timeframes are estimates only and are not guaranteed. Spruce Hygiene is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, traffic, weather, public holidays or other unforeseen events.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please ensure that the following information is correct:

• Business or residential address
• Street number and name
• Suburb
• State
• Postcode
• Contact name and phone number

Spruce Hygiene is not responsible for delays or additional delivery costs resulting from an incorrect or incomplete delivery address supplied by the customer.

For business deliveries, customers should provide an address where someone is available to receive the order during normal business hours.

If the premises is closed or nobody is available to receive the order, delivery may need to be rescheduled. Additional delivery charges may apply where a second delivery attempt is required due to circumstances within the customer's control.

Customers should inspect their order when it is received.

If an item arrives damaged, is missing, or is different from what was ordered, please contact us as soon as possible with:

• your order number;
• details of the issue; and
• photographs of any damaged products or packaging, where applicable.

We will assess the issue and work with you to arrange an appropriate solution.

If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the delivery.

We may request information such as your order number, delivery address and any relevant delivery notifications.

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We cannot guarantee that an address change can be made once an order has been dispatched.

Where appropriate, customers may provide delivery instructions or authority to leave an order in a safe location.

Customers acknowledge that orders left in accordance with their delivery instructions are at the customer's risk after delivery.

If you require delivery outside our standard postcode areas, please contact Spruce Hygiene before placing your order.

We may be able to arrange delivery depending on the location, order size and delivery requirements. Any additional delivery charges will be discussed with the customer before dispatch.